Cancellations and Refunds
Your satisfaction is our priority
You can cancel your order before it has been shipped. Once an order is shipped, it cannot be cancelled.
How to Cancel:
- Log in to your account and go to "My Orders"
- Find the order you want to cancel
- Click "Cancel Order" if the option is available
- If the cancel option is not available, the order has already been shipped
Cancellation Timeline:
- Before Processing: Full refund within 24-48 hours
- During Processing: Cancellation may not be possible
- After Shipping: Cannot be cancelled, but you can return after delivery
We accept returns within 7 days of delivery for most products, provided they meet our return conditions.
Returnable Items:
- Products must be unused and in original condition
- Original packaging and tags must be intact
- Invoice or proof of purchase must be provided
- Product should not show signs of use, wear, or damage
Non-Returnable Items:
- Innerwear, socks, and personal hygiene products
- Supplements and consumable items (unless defective)
- Products marked as "Non-Returnable"
- Sale or clearance items (unless defective)
- Customized or personalized products
Follow these steps to return a product:
- Step 1: Log in to your account and go to "My Orders"
- Step 2: Select the order and click "Return Item"
- Step 3: Choose a reason for return and submit the request
- Step 4: Our team will review and approve the return request within 1-2 business days
- Step 5: Once approved, schedule a pickup or ship the item back to us
- Step 6: Pack the item securely with original packaging and invoice
Note: Return shipping costs are borne by the customer unless the product is defective or incorrect.
Refunds are processed once we receive and inspect the returned product:
Refund Timeline:
- Quality Check: 2-3 business days after receiving the return
- Refund Initiation: 1-2 business days after approval
- Credit to Account: 5-7 business days depending on your bank/payment method
Refund Methods:
- Refund will be credited to the original payment method
- For COD orders, we will request your bank account details for refund
- Store credit may be offered as an alternative for faster processing
Partial Refunds:
- Products with signs of use or damage may receive partial refunds
- Missing accessories or packaging may result in deductions
- Return shipping costs will be deducted if applicable
We offer exchanges for size, color, or product variations:
- Exchanges are subject to product availability
- The exchange must be requested within 7 days of delivery
- Original product must meet return conditions
- Price differences may apply for upgraded products
- Exchange shipping costs may apply
How to Exchange:
- Contact customer support to check availability
- Initiate a return request and mention exchange preference
- We'll ship the new item once we receive the original product
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery with photos/videos of the issue
- We will arrange a free pickup and provide a replacement or full refund
- No return shipping charges for damaged or defective products
- Quality check may be conducted for high-value items
Important: Please inspect your order upon delivery. Report any visible damage to the delivery personnel and contact us immediately.
For training programs and memberships:
- Trial Classes: Can be cancelled up to 24 hours in advance for a full refund
- Monthly Memberships: 7-day notice required for cancellation
- Annual Memberships: Refunds are prorated based on unused months (processing fee may apply)
- Workshop/Seminar Tickets: Refundable up to 7 days before the event
For any questions about cancellations, returns, or refunds:
Customer Support
Email: support@mafa.com
Phone: +91 98765 43210
Hours: Monday to Saturday, 10 AM - 7 PM IST
Last Updated: January 2025